Refund Policy
Simple, Clear Refund Information
We want the refund process to feel straightforward, fair, and easy to understand.
Refund or exchange requests must be made within 7 days of receiving your parcel.
Items must be returned in original unused condition unless there is a defect.
Refunds are sent by e-transfer after the return parcel is received.
How much time do I have to request an exchange or refund?
You have 7 days from receipt of your parcel to request an exchange or refund.
What condition must the product be in?
Any item returned must be in its original unused condition unless there is a defect.
Is anything else required?
Please provide your original receipt as proof of purchase.
How do I start an exchange or refund?
Notify us of your return by email at info@skinrnr.com.
Who pays for return shipping?
You are responsible for return shipping fees using Canada Post or your courier of choice.
How will I receive my exchange or refund?
As soon as we receive your return parcel, we will ship out an exchange or send your refund by e-transfer.
Need help?
If you have questions about a return or refund, please reach out through our Contact page.
Skincare is personal, and we want the process to feel clear and supportive.